November 29, Colombo (LNW): Telecommunications across several regions have been thrown into disarray after crucial fibre-optic lines were reportedly damaged in areas such as Kadugannawa and Wattala, the Digital Ministry confirmed.
The disruption has resulted in patchy or completely unavailable mobile and internet services in numerous districts, complicating communication at a time when many residents rely heavily on digital updates.
Officials say the situation has been worsened by widespread power cuts and persistent flooding, which have affected backup systems and made certain relay points inaccessible. Some communities have been left virtually cut off, with only limited connectivity available in higher-lying or less-affected areas.
Teams from the Ministry and major telecom providers are currently working under difficult and often hazardous conditions to mend the damaged infrastructure. Rising water levels, debris, and restricted access to key sites have slowed progress, though emergency crews are prioritising the most severely impacted zones.
Authorities have appealed to the public to remain understanding while repairs continue, stressing that full services will be restored as soon as weather and safety conditions permit.
