August 18, Colombo (LNW): Sri Lanka Police have initiated discussions with WhatsApp to enhance the functionality of their recently introduced public complaint number, following an overwhelming response from citizens.
The dedicated WhatsApp line, 071 859 8888, was launched by Inspector General of Police (IGP) Priyantha Weerasooriya as a direct platform for the public to report instances of police misconduct or inadequate service delivery.
Since its launch, the number has received in excess of 2,000 complaints, surpassing its current technical handling capacity.
According to police sources, the initiative has seen a flood of submissions from across the island, ranging from reports of unprofessional behaviour to concerns over unresolved complaints at local stations. The high volume of messages has prompted urgent discussions with the messaging platform to explore options for expanding its capacity and improving the system’s responsiveness.
Authorities say the move reflects a broader commitment to accountability within the police force and aims to provide the public with a more accessible, transparent avenue for lodging grievances.
Plans are reportedly being developed to integrate the WhatsApp service into a larger digital complaint management system, with features such as automated tracking and categorisation of reports to ensure timely review and action.
