By: Isuru Parakrama
March 30, Colombo (LNW): Efforts are still underway to restore the computer network at the Department for Registration of Persons, with officials working to bring services back to full capacity in the coming days.
In the interim, the department has arranged a special one-day service on 30 March at its head office in Battaramulla as well as at provincial branches. This provision is specifically aimed at applicants who were unable to collect their National Identity Cards during earlier one-day service dates affected by the technical disruption.
Applicants attending the special session have been advised to carry all required documentation to avoid further delays, as authorities seek to clear the backlog that has built up over the past week.
The department confirmed that its standard one-day NIC issuance service will recommence from 31 March at both the main office and regional centres. However, some functions—such as identity verification for institutions and document translation into English—will continue on a restricted basis until systems are fully stabilised.
Officials added that while limited services are being maintained, certain সরকারি and private sector organisations may need to rely on temporary alternatives during this period.
Full operations across all offices are expected to resume from 6 April, once technical repairs and system checks have been completed. Authorities expressed confidence that services will return to normal without further interruption once the restoration process is finalised.