The Ministry of Public Administration, Home Affairs, Provincial Councils and Local Government has issued a circular regarding responses to letters, e-mails and telephone calls received from the public to government institutions. This circular has been issued under the signature of Ministry Secretary MMPK Mayadunna.
According to the circular, letters, e-mails and phone calls received from the public must be answered promptly. If it takes time to send the reply, it should be notified by letter within a week that the message has been received.
The Ministry Secretary informs through this circular that it is the responsibility of the Heads of Institutions to send the final reply before the lapse of 04 weeks and it is mandatory to mention the direct contact number of the staff officer in charge of the subject under the signature of the relevant letter when sending the reply to all duty letters.
It is stated in the circular that it has been observed that there has been a delay in responding to the messages received from the public to government institutions in view of the Covid epidemic situation and the fuel crisis.