Thursday, July 18, 2024

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zMessenger Launches OmniZync: An Omni-Channel Communication Platform for Sri Lankan Enterprises

OmniZync: zMessenger (Pvt Ltd) with its legacy deeply rooted in pioneering mobile marketing solutions and in shaping the landscape of digital communication in Sri Lanka proudly announces the launch of OmniZync, an innovative Omni-channel communication platform tailored for enterprises in Sri Lanka.

Omni-channel communication refers to the integration and orchestration of multiple communication channels to provide a unified and consistent customer experience.

Unlike multi-channel communication, which operates in silos, Omni-channel communication ensures that all channels work together harmoniously, enabling businesses to interact with customers wherever they are, and however they prefer. This includes popular platforms such as WhatsApp, Viber , SMS, email, social media, and more.

Key Features of OmniZync:

Unified Customer Data: OmniZync consolidates customer data from various channels to create a holistic view of each customer. This unified data approach enables businesses to understand customer behavior, preferences, and interactions across all touch points.

Cross-Channel Integration: OmniZync seamlessly integrates across web, mobile, and social media platforms, ensuring a consistent and connected customer experience.

Personalization Capabilities: With OmniZync, businesses can deliver personalized experiences tailored to individual customer needs and preferences. The platform’s advanced personalization capabilities ensure that customers receive relevant and timely communications.

Loyalty Management: OmniZync includes tools to manage and enhance customer loyalty programs, helping businesses to build long-term relationships with their customers.

Real-Time Analytics: The platform provides real-time analytics, enabling businesses to track and analyze customer interactions and campaign performance, making data-driven decisions to optimize strategies.

Customer Service Tools: OmniZync offers customer service tools such as chatbots and self- service options, allowing businesses to provide efficient and effective support to their customers.

Marketing Automation: The platform supports marketing automation for targeted campaigns and promotional activities tailored to each customer segment, enhancing engagement and conversion rates.

Security Features: OmniZync is built with robust security features to protect customer data and ensure compliance with industry standards and regulations.

Jayomi Lokuliyana, CEO of zMessenger (Pvt) Ltd, expressed her excitement about the launch, “with the launch of OmniZync, we are taking our commitment to empowering businesses to new heights. Our platform is not just a communication tool; it’s a strategic asset for enterprises looking to thrive in the digital era.

We are confident that OmniZync will set a new standard for Omni-channel communication in Sri Lanka.” Enterprises interested in exploring the potential of OmniZync can sign up on our website or contact our dedicated sales team to discuss their specific communication needs and discover how OmniZync can elevate their engagement strategies. Visit us on Page 2 of 2

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