By: Isuru Parakrama
October 28, Colombo (LNW): With the rise in digital transactions, cyber fraud has become an increasingly prevalent threat, catching even the most vigilant users off guard.
Recognising this, Visa has released crucial steps to help consumers respond effectively if they fall victim to online scams.
These five tips provide immediate measures to halt further loss and secure one’s finances in the face of unexpected fraud.
The first recommended step is to contact authorised customer care services at the earliest. Visa advises reaching out directly to the bank or payment provider, using only official contact numbers.
This swift action enables victims to freeze accounts, block cards or payment methods, and initiate potential refunds.
Following this, immediate reporting to both banking authorities and law enforcement is essential.
Victims should promptly notify their bank and file a report with the Police Computer Crime Investigations Division or at the nearest police station.
Documenting these steps provides a reliable paper trail in case of a dispute or refund request.
Victims are also encouraged to document every detail related to the scam. Amidst the distressing experience, recording transaction IDs, amounts, dates, and any communication with the scammer can be crucial for thorough reporting and resolution.
In addition to addressing the immediate threat, Visa suggests fortifying digital defences by updating passwords, activating two-factor authentication, and installing reliable anti-malware software.
Taking these steps can help prevent future vulnerabilities.
Lastly, Visa advises victims to share their experiences with family, friends, and on social media to raise awareness.
Proactive sharing allows others to benefit from the hard-learned lessons, helping create a safer, more informed digital community.
With these comprehensive steps, consumers can better prepare to manage and recover from online scams, promoting a safer digital environment for all.
