By: Isuru Parakrama
November 24, Colombo (LNW): In a bid to ensure that consumers are not exploited during the upcoming festive season, the Consumer Affairs Authority (CAA) has announced a nationwide series of targeted raids starting December 15.
This initiative aims to safeguard the interests of shoppers by cracking down on unfair trade practices and preventing the sale of substandard or expired products.
As revealed by CAA Director Asela Bandara, the inspection programme will cover a wide range of retail sectors, including wholesale markets, warehouses, and stores.
The primary focus will be on preventing the circulation of expired goods, which have been a consistent issue in some sectors, especially around peak shopping times like the festive season.
The CAA is determined to ensure that consumers are not deceived into purchasing products that are no longer safe or suitable for use.
The raids will not be limited to food and beverage outlets but will also include stores selling clothing, electronics, and other essential items.
The CAA will ensure that all outlets, including those offering seasonal discounts and promotions, adhere to established consumer protection regulations.
This is especially important as many vendors ramp up sales with heavy advertising and attractive promotions during the festive period.
There will be a particular focus on mobile vendors, pop-up stalls, and shops hosting large seasonal sales events, which often attract large crowds but can also be venues for dishonest practices.
The CAA has made it clear that this enforcement effort is aimed at maintaining high standards across the retail industry and protecting consumers from falling victim to misleading promotions, defective products, or unsafe goods.
Authorities will be inspecting items to ensure that they meet the necessary quality standards and have not been tampered with or mislabelled.
For shoppers who encounter problems such as expired items, false advertising, or poor-quality goods, the CAA encourages them to report any issues through its dedicated hotline at 1977.
This hotline will serve as a quick and accessible way for consumers to voice complaints and seek assistance if they believe their rights have been violated.
The CAA asserted that they are determined to uphold consumer rights and ensure that everyone can enjoy a safe and worry-free shopping experience during this festive period.
