Cargills Bank, a relatively new but dynamic player in Sri Lanka’s banking industry since its inception in 2014, continues to prioritize innovation and customer service excellence.
In a strategic move to strengthen its technological infrastructure, the bank has entered into a partnership with Sampath IT Solutions Ltd. (SITS) to optimize the management of its Point-of-Sale (POS) systems across the country.
This collaboration marks a significant leap for Cargills Bank, allowing it to focus on improving customer experiences, while SITS takes charge of the technical management and operational maintenance of the POS systems.
With SITS’ expertise in financial technology, Cargills Bank can now deliver faster, more reliable services to customers throughout Sri Lanka, significantly enhancing its nationwide reach.
Kaushi Fernando, the Head of Card Services at Cargills Bank, expressed enthusiasm about the partnership, stating, “Partnering with SITS enables us to evolve our technology infrastructure while continuing to offer superior service to our clients across the country. We’re excited about the potential innovations that this collaboration will bring to the fintech landscape.”
A key feature of this partnership is the integration of advanced technological solutions. SITS will implement robust security measures, including data encryption and real-time monitoring, along with automated maintenance for the POS systems.
This ensures that customers can securely conduct transactions, whether making payments or checking balances, with peace of mind.
Additionally, this collaboration aims to significantly improve the overall customer experience. The integration of faster transaction times and seamless mobile payment capabilities will reduce waiting times for consumers, making the banking experience more efficient, particularly in retail settings.
For Cargills Bank, this partnership is instrumental in extending its services to more remote areas of Sri Lanka, where access to banking has traditionally been limited.
This will further strengthen the bank’s commitment to providing round-the-clock services across the island. For SITS, it underscores their growing influence in managing large-scale banking operations and solidifies their position as a fintech leader in the region.
Looking forward, both companies have expressed a shared vision of continuing to innovate to meet the demands of modern banking.
Future initiatives may include AI-powered customer support solutions and enhanced operational efficiency, all designed to set new benchmarks for financial services in Sri Lanka.
“We are privileged to collaborate with Cargills Bank, a forward-thinking company that shares our commitment to innovation and ethical practices,” said Sameera Priyadarshana, Assistant Vice President at SITS. “This partnership will empower us to deliver secure, tech-forward solutions that elevate the banking experience for Sri Lankans.”
This collaboration marks a significant step forward for both organizations in advancing the future of banking technology in Sri Lanka, with an emphasis on security, accessibility, and efficiency.
