By: Staff Writer
January 27, Colombo (LNW): Sri Lanka Railways (SLR) faces criticism for allegedly violating a Cabinet-approved contract with JF Tours, resulting in the cancellation of bookings for the historic Viceroy Special steam train.
This luxury tourism venture, operated by JF Tours for over four decades, has played a vital role in promoting Sri Lanka’s heritage to local and international visitors.
According to JF Tours Managing Director Pavithra Fernando, the company holds a five-year agreement approved by the Cabinet on July 17, 2023.
The contract outlines clear operational responsibilities, service standards, and enhancements for the steam train experience. JF Tours manages the carriages’ interiors, operations, and marketing, while SLR is responsible for maintaining operational engines with at least ten days’ notice.
However, JF Tours claims SLR has failed to meet its obligations, including canceling a $15,600 reservation from January 11–13 without explanation.
Further, JF Tours had requested SLR to service three steam engines ahead of the peak tourist season, but no action was taken. Attempts to address the issue, including correspondence with the Minister of Transport and requests for booking confirmations, have gone unanswered.
As a result, JF Tours has initiated legal proceedings against SLR for breach of contract, seeking damages and highlighting the risk of canceling additional bookings worth over $630,000 through March 2025.
Fernando stressed that these cancellations jeopardize long-term tourism partnerships with UK and Australian agents, who plan itineraries a year in advance. The company anticipates legal action from foreign tour operators over damages such as canceled air tickets and pre-booked services.
The Viceroy Special, the only operational steam train in Sri Lanka, features two air-conditioned observation saloons with 64 reclining seats and a restaurant car adorned with Edwardian-style decor, complete with ribbed fans, teak-trimmed wood paneling, a fully equipped kitchen, and a bar.
Passengers enjoy guided commentary, scenic photo stops, and the rare chance to ride in the driver’s cabin. Popular routes include Pinnawala, Kandy, the hill country, and the west coast’s beach resorts.
Since its revival after being abandoned for years, the Viceroy Special has significantly contributed to Sri Lanka’s tourism industry.
It attracts high-end travelers, particularly as the country shifts its marketing focus to premium clientele following record tourist arrivals post-conflict. Restoring and operating the train was no small feat, requiring the recovery of carriages, sourcing rare spare parts, and re-engaging retired railway employees with expertise in steam locomotives.
Despite its iconic status and tourism potential, the current contractual dispute threatens the Viceroy Special’s operations and its ability to continue drawing affluent travelers to Sri Lanka. JF Tours calls on authorities to honor the agreement and avoid long-term damage to the nation’s tourism reputation.
