SriLankan Airlines has introduced an artificial intelligence-powered chatbot named ‘Yaana’ to enhance customer support and streamline passenger inquiries.
‘Yaana’ integrates advanced AI and natural language processing technologies to assist with various customer queries efficiently. According to Dimuthu Tennakoon, Head of Worldwide Sales and Distribution at SriLankan Airlines, the chatbot has already managed nearly 12,000 inquiries, resolving 88% of them autonomously.
Developed in collaboration with CodeGen International, ‘Yaana’ is now available on the airline’s corporate website. It is designed to operate in multiple languages, including English, French, and Spanish, ensuring accessibility for a broader customer base.
