May 21, Colombo (LNW): The Department of Labour has announced a temporary suspension of several critical services related to the Employees’ Provident Fund (EPF) due to essential maintenance work on its computer database. The suspension will be effective from May 21 to 23, 2025, impacting Labour Offices across the country.
This urgent system maintenance is necessary to upgrade and secure the EPF’s digital infrastructure, ensuring smoother and more reliable services for the future, according to the Commissioner General of Labour.
During this period, the following EPF-related services will be unavailable:
- Payment of EPF Full Benefits (K Applications)
- Payment of EPF Deceased Member Benefits (L Applications)
- Payment of EPF 30 per cent Withdrawals
- AH Registrations
- Registration of New Institutions
- Amendment of B Cards
Clients who had made appointments in advance for these services via the EPF hotline (011 2201201) will be given priority once operations resume after the scheduled downtime.
The Department has apologised for any inconvenience caused and assures the public that all services will be promptly restored once maintenance work is completed. Clients seeking further information or assistance are encouraged to contact their nearest Labour Office or visit the official Department of Labour website.
The temporary service disruption highlights the growing need for digital system upgrades across public sector institutions, particularly those responsible for vital financial and retirement services. With over 2.5 million members relying on EPF services for their retirement security, efficient database management and timely access are crucial.
