SriLankan Airlines’ Airport and Ground Services division, the exclusive ground handling provider at the Bandaranaike International Airport (BIA), has expanded its self-check-in facilities ahead of the anticipated surge in winter-season travel.
With more than 300,000 tourists expected to arrive in Sri Lanka in December, authorities say the expansion is aimed at improving efficiency and easing passenger flow at the airport.
Last month, 20 new self-check-in kiosks were installed at the BIA departure terminal, increasing the total number of kiosks to 28. The upgraded system—developed by SriLankan Airlines’ in-house IT team—enables passengers to complete several processes independently, including:
- Check-in
- Seat selection
- Boarding pass printing
- Bag tag generation
The airline says the enhancement will significantly reduce queues and help decongest the terminal, providing a smoother travel experience as Sri Lanka prepares for a busy tourism season.
