By: Isuru Parakrama
November 11, Colombo (LNW): Minister Vijitha Herath in his capacity as the Minister of Transport recently made a visit to Katunayake Bandaranaike International Airport (BIA) in response to an increasing number of complaints regarding delays in SriLankan Airlines flights.
During his visit, the Minister toured various sections of the airport, engaging in discussions with staff members to gain insights into the challenges faced by both employees and passengers.
Herath highlighted the urgent need for a dedicated unit within the airport to assist passengers facing delays. He proposed the establishment of a 24-hour support centre, staffed by representatives from both the airport and SriLankan Airlines, to keep passengers informed of flight status and provide timely updates.
This unit would also focus on ensuring that passengers receive enhanced services and facilities during extended wait times, aiming to improve their overall experience.
Additionally, he has directed relevant authorities to take proactive steps towards reducing the frequency and duration of flight delays.
