April 20, Colombo (LNW): The Department of Registration of Persons has reinstated all its public services from today, including the much-used one-day issuance of National Identity Cards, after resolving a recent technical disruption.
Operations had been brought to an abrupt halt on April 17 when a critical failure in the department’s computer network forced officials to suspend services nationwide. The outage caused delays and inconvenience for applicants awaiting identity documentation.
Authorities have now confirmed that the system fault has been successfully rectified, with technicians working around the clock to restore full functionality. Additional safeguards are also said to have been introduced to minimise the risk of similar disruptions in the future.
Members of the public are therefore able to access all standard services once again, with normal processing and expedited options now fully operational. Officials have advised applicants to proceed as usual while allowing for minor backlogs as the department works through pending requests.
